Billing Terms & Conditions

At Casa Lorena, we want to ensure that our billing terms and conditions are clear and transparent for our customers. This document outlines the billing practices that apply when you make a purchase from our Australian online pet store, in compliance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010.

1. Pricing and Currency: All prices displayed on the Casa Lorena website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. We strive to ensure that our prices are accurate and up-to-date, but errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the price and notify you before proceeding with your order.

2. Payment Methods: We accept payment for orders using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience. Payment is processed at the time of placing your order, and your payment details are securely encrypted to protect your privacy and security.

3. Authorization and Verification: By providing your payment information, you authorize Casa Lorena to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. We may also perform additional verification checks, such as confirming your billing address or contacting your financial institution, to prevent fraud and ensure the security of your transaction.

4. Order Confirmation: Once your payment has been processed successfully, you will receive an order confirmation email containing details of your purchase, including the items ordered, billing and shipping addresses, and estimated delivery date. Please review this information carefully and contact us immediately if you notice any discrepancies or have any questions.

5. Billing Disputes: If you believe that you have been incorrectly charged for your order or have any billing-related concerns, please contact our customer service team as soon as possible. We will investigate the issue promptly and work with you to resolve any discrepancies or disputes in accordance with applicable laws and regulations.

6. Sales Tax and GST: As a registered Australian business, Casa Lorena is required to charge Goods and Services Tax (GST) on applicable purchases made by customers within Australia. The GST amount is included in the total price displayed at checkout and will be clearly itemized on your order confirmation.

7. Payment Security: Casa Lorena takes the security of your payment information seriously and employs industry-standard encryption and security measures to protect your data. We do not store your payment details on our servers, and all transactions are processed securely through our payment gateway provider.

8. Refunds and Returns: Please refer to our Returns Policy for detailed information on refunds and returns for orders placed with Casa Lorena. In summary, we offer refunds for faulty or damaged items and exchanges for items of equal value. Refunds will be issued to the original payment method used for the purchase, and processing times may vary depending on your financial institution.

9. Changes to Billing Terms: Casa Lorena reserves the right to update or modify these billing terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website, and it is your responsibility to review this document periodically to stay informed about any updates.

10. Contact Us: If you have any questions or concerns about our billing terms and conditions, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Casa Lorena is smooth and hassle-free.

Thank you for choosing Casa Lorena for your pet care needs. We appreciate your trust and support, and we are committed to providing you with the highest level of service and satisfaction.