Terms of Use

Welcome to Casa Lorena, your go-to online general store for all your household, pet, and lifestyle needs. These Terms of Use govern your access to and use of the Casa Lorena website, including any content, features, and services offered through the site. By accessing or using our website, you agree to abide by these terms and comply with all applicable laws and regulations.

1. Acceptance of Terms: By accessing or using the Casa Lorena website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our website.

2. Use of Website: You may use the Casa Lorena website for lawful purposes only and in accordance with these Terms of Use. You agree not to use the website in any way that could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the website.

3. User Accounts: To access certain features or services on the Casa Lorena website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account. Casa Lorena reserves the right to suspend or terminate your account at any time for any reason.

4. Intellectual Property Rights: The content, features, and functionality of the Casa Lorena website, including but not limited to text, graphics, logos, images, and software, are the property of Casa Lorena and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from our website without our express written consent.

5. Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information when you use the Casa Lorena website. By using our website, you consent to the terms of our Privacy Policy.

6. Product Information and Pricing: While we strive to provide accurate product information and pricing on the Casa Lorena website, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information and pricing at any time without prior notice.

7. Orders and Payments: Placing an order on the Casa Lorena website constitutes an offer to purchase the products or services listed in your order. We reserve the right to accept or decline your order for any reason. Payment for orders is processed at the time of purchase, and you agree to pay all charges incurred in connection with your order.

8. Shipping and Delivery: Please refer to our Shipping Policy for information about shipping rates, delivery times, and other shipping-related terms. We strive to ship orders in a timely manner, but delivery times may vary depending on your location and other factors beyond our control.

9. Returns and Refunds: Please refer to our Returns Policy for information about returns, refunds, and exchanges for products purchased from Casa Lorena. We want you to be completely satisfied with your purchase, and we will do our best to resolve any issues or concerns you may have.

10. Limitation of Liability: To the fullest extent permitted by law, Casa Lorena disclaims all warranties, express or implied, regarding the accuracy, reliability, or availability of the website or any content, features, or services offered through the site. In no event shall Casa Lorena be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or in connection with your use of the website.

11. Governing Law and Jurisdiction: These Terms of Use shall be governed by and construed in accordance with the laws of Queensland, Australia. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to Terms: Casa Lorena reserves the right to update or modify these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting on our website, and it is your responsibility to review this document periodically to stay informed about any updates.

13. Contact Us: If you have any questions or concerns about these Terms of Use, please don't hesitate to contact us. Our customer service team is here to assist you and address any inquiries you may have.

Thank you for choosing Casa Lorena for your online shopping needs. We appreciate your business and look forward to serving you.