Privacy Policy

At Casa Lorena, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with The Privacy Act 1988 (Privacy Act) of Australia. We want you to feel confident and comfortable when interacting with our online store, and we strive to be transparent about our data practices.

1. Collection of Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. This information is necessary for processing your orders and providing you with the best possible shopping experience.

2. Use of Personal Information: We use your personal information to fulfill your orders, communicate with you about your purchases, provide customer support, and improve our products and services. We may also use your information to send you promotional offers, newsletters, and updates about our store, but you can opt out of receiving these communications at any time.

3. Disclosure of Personal Information: We may disclose your personal information to third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by Casa Lorena.

4. Security of Personal Information: We take the security of your personal information seriously and implement measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) encryption technology to ensure the secure transmission of your data during online transactions.

5. Cookies and Tracking Technologies: Our website may use cookies and other tracking technologies to enhance your browsing experience and provide personalized content and advertisements. You have the option to disable cookies in your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

6. Access and Correction of Personal Information: You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact our customer service team, and we will assist you promptly.

7. Retention of Personal Information: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. After this period, we will securely delete or anonymize your information.

8. Children's Privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

9. Updates to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or sending you a notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us: If you have any questions or concerns about our Privacy Policy or our data practices, please don't hesitate to contact us. Our customer service team is here to assist you and address any inquiries you may have.

Thank you for trusting Casa Lorena with your personal information. We are committed to maintaining the highest standards of privacy and security to ensure your peace of mind when shopping with us.